❓ Frequently Asked Questions – Schwifty Haus
🚚 Shipping & Delivery
How long does shipping take?
Orders are processed within 6–24 hours and typically arrive within 2–4 business days. Remote areas may take slightly longer.
Do you offer free shipping?
Yes — we offer FREE shipping on all orders over $99. Orders below this amount will have a flat shipping rate calculated at checkout.
Which carriers do you use?
We ship using trusted carriers including Canada Post (Xpresspost), UPS, and Purolator to ensure fast and reliable delivery.
Will I get tracking information?
Yes. Once your order ships, you’ll receive a tracking number via email so you can follow your package in real time.
📦 Packaging & Privacy
Is the packaging discreet?
Absolutely. All orders are shipped in plain, unbranded packaging with no indication of the contents or company name.
Will anyone know what I ordered?
No — we prioritize your privacy. Your order is packaged securely and discreetly to keep everything confidential.
💳 Orders & Payments
What payment methods do you accept?
We currently accept Interac e-Transfer and select secure payment options available at checkout.
Can I pay with credit card?
In some cases, credit card options may become available for verified or returning customers.
When will my order be processed?
Orders are typically processed within 6–24 hours after payment is received.
📍 Order Issues
What if I entered the wrong shipping address?
Contact us immediately at [email protected]. If your order hasn’t shipped yet, we’ll do our best to update it.
What if my order is delayed?
Shipping delays can occasionally happen due to carrier issues, weather, or high volume periods. If your package seems stuck, reach out and we’ll assist right away.
What if my package doesn’t arrive?
If your order hasn’t arrived within the expected timeframe, contact our support team and we’ll investigate and resolve it quickly.
📬 Support
How do I contact support?
📧 Email: [email protected]
⏱ Response Time: 12–24 hours
💬 Live Chat: Available daily
We’re here to make sure your experience is smooth from start to finish.
🔒 Why Choose Schwifty Haus?
- FREE shipping over $99
- Fast 2–4 day delivery
- Discreet packaging for total privacy
- Reliable customer support
- Trusted by thousands of customers